Refund and Cancellation Policy

What this policy covers

It explains how you cancel a paid plan, when your money is refunded, what happens to your account when it is, and how the money comes back to you.

This policy does not reduce any right you have under the Consumer Protection Act, 2019 or the Consumer Protection (E-Commerce) Rules, 2020. Where the law gives you more than this page, the law applies.

Prices and taxes

• Prices are shown at checkout in your local currency: customers in India pay in rupees and everyone else pays in dollars.
• Polar calculates and collects any sales tax, VAT or similar tax that applies, and the full amount you will pay is shown at checkout before you confirm. Polar sends your receipt after each payment.
• There are no other fees from us: no set-up fee, no cancellation fee, no fee for a refund.

Payment and renewal

• Payment. You pay Polar in its hosted checkout. Arcline never sees or stores your card number.
• Confirmation. After a successful payment, Polar sends you a receipt. If you were charged but your plan was not activated, write to us and we will fix it. If you would rather cancel, the 7-day money-back guarantee below applies.
• Renewal. Premium is a subscription: it renews automatically for the same period (a month or a year) until you cancel. The renewal period and price are shown at checkout before you pay.
• Failed payment. If a renewal payment fails, Premium continues for a short grace period of 3 days. If the payment is not fixed in that time, Premium ends and the account moves to the Free plan.

How to cancel

1. 1
   Open your plan

   In the app, open Profile, then Plan and billing.

2. 2
   Choose Cancel my plan

   Before you confirm, the app tells you plainly whether a refund applies and how much it is, so there is no surprise.

3. 3
   Confirm

   That is all. You do not have to write to us, fill in a form or give a reason.

• You can also cancel in Polar's customer portal: in Plan and billing, choose Manage billing. Cancelling there inside the first 7 days is refunded automatically too.
• Cancelling is as easy as signing up, and there is no cancellation fee.
• Cancelling does not delete your data. To delete a website or your account, see the Privacy Policy.

The 7-day money-back guarantee

Your first purchase of Premium, and your first purchase of extra websites, are each covered by a money-back guarantee. If you cancel within 7 days of the first payment, you are refunded in full, automatically. There is no form, you do not need to give a reason and you do not have to wait for us to approve anything.

• How the days are counted. The window is 7 x 24 hours from the moment of the first payment.
• Both plans. It applies to the monthly plan and to the yearly plan.
• What you get back. The full amount you paid, including any tax that was collected.
• No surprise. Before you confirm, the app shows whether a refund applies and how much it is.
• What ends. What you were refunded for ends right away, not at the end of the period. If it is Premium, the account moves to the Free plan. If it is extra websites, those extra websites end. The section on your account and data below says what happens to your websites.

After 7 days

You can still cancel at any time. What changes is the money:

• No more payments are taken after you cancel.
• You keep Premium until the end of the period you have already paid for (the month or the year). Then the account moves to the Free plan.
• There is no refund for the part of the period you do not use. We do not give part refunds, for a month or for a year.
• Renewal payments are never refundable. Cancel before the renewal date shown in the app, and no renewal payment is taken.

What happens to your account and your data

• Your websites, scores and history are kept. Cancelling or being refunded deletes nothing.
• Websites beyond the Free allowance are paused, not deleted. If you have more websites than the Free plan allows, the extra ones stay in your account and you can read or remove them, but nothing runs on them. They start working again if you return to Premium.
• What stops. The autopilot stops, and the access levels above “Ask me first” do not apply until you return to Premium.
• To delete a website or your account, see the Privacy Policy.

How the money comes back

• Who sends it. Polar, our payment provider and merchant of record, sends the refund. It goes back to the payment method you used. For security and anti-money-laundering reasons we cannot send it to a different account.
• How long it takes. A refund usually reaches your account within 5 to 10 days, depending on your bank or card company. We cannot promise a day, because banks and card networks have their own timelines.
• Tax. Any tax that was collected on the payment is refunded together with the amount.
• If it fails. If a refund ever fails to go through automatically, for example because the card was closed, the app tells you. Write to us through the Contact page or at thescalelab10@gmail.com, and we will send the refund by hand.

What is not refundable

• Renewal payments. Cancel before the renewal date shown in the app.
• The unused part of a paid period, once the 7 days have passed. There are no part refunds for cancelling in the middle of a month or a year, and the unused months of a yearly plan are not refunded. You keep access until the year ends.
• A later purchase after a refund. The guarantee is one use per account for Premium and one for extra websites. Buying and refunding again and again is not covered.
• Fees you paid for a plan that we ended because you broke the Terms of Service or the Acceptable Use Policy, except where the law requires a refund.
• Charges by other companies, such as your website host, GitHub, Cloudflare, your domain registrar or your bank. They are not ours to refund.
• A wish that rankings, traffic or AI mentions had improved faster or more. No one can promise those results (see the Disclaimer). Inside the first 7 days the money-back guarantee still lets you cancel and be refunded without giving any reason.

When we refund you outside the guarantee

Outside the money-back guarantee there are only three cases. They are not a matter of choice: when one of them applies, you are refunded.

To ask for one of these, write to us through the Contact page or at thescalelab10@gmail.com from the e-mail address of your account, and tell us which case applies.

Clear billing, no tricks

We follow the Guidelines for Prevention and Regulation of Dark Patterns, 2023. In practice that means:

• no false urgency: there are no fake countdowns or invented “only a few left” messages;
• no hidden charges: the total, including any tax, is shown at checkout before you pay;
• no pre-ticked boxes: nothing extra is added to your order unless you choose it;
• no forced continuation: the renewal period is shown before you pay, and cancelling is as easy as signing up; and
• no shaming you for cancelling, and no repeated nagging to stay.

How to reach us, and if you are not satisfied

For a refund that has not arrived, a payment you think was a mistake, or anything else about money, write to us through the Contact page or at thescalelab10@gmail.com, from the e-mail address of your account. Please add the receipt or order number from Polar and the date of the payment. We acknowledge your message within 48 hours.

If you are not satisfied, write to our Grievance Officer, Preet Patel, at thescalelab10@gmail.com, or by post to Ahmedabad, Gujarat, India. Under the Consumer Protection (E-Commerce) Rules, 2020 we acknowledge a complaint within 48 hours and resolve it within one month. The full process is on the Grievance Redressal and Your Data Rights page.

You can also call the National Consumer Helpline on 1915 or use consumerhelpline.gov.in, and you can always approach the Consumer Commission that has jurisdiction. You are free to speak to your bank too, but we can often sort things out faster directly. For anything else, contact us.